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returns/exchanges

We guarantee your 100% satisfaction. If you are not happy with your purchase, we will be glad to accept a return or exchange.

You can return unworn shoes for up to 60 days from the purchase date. Shoes must be in the condition you received them and in the original box.

Please send your return to:

Phoenix Footwear
Consumer Returns
107 Main St
Old Town, ME 04468

For your protection, we recommend you send your return via UPS or insured parcel post

You are required to pay postage on all return packages, however, if it is an exchange, the exchange is shipped back to you free. We are only able to refund shipping if the product is defective or a shipping error is made on our part.